Knoxville Counseling Services, PLLC

Our Practice


Welcome to Knoxville Counseling Services, conveniently located near the intersection of Pellissippi Parkway and Kingston Pike in west Knoxville. We are a group of independent clinicians dedicated to working with you and your family in order to improve your emotional health, your relationships, and your lives. 

We provide a variety of services for children, adolescents, and adults. We understand that many people have anxiety about seeking counseling services, but we strive to make this process as welcoming and encouraging as possible. We look forward to getting to know you and helping you on your journey to change! 

Please note that office hours, fee structures, insurances accepted, and specialties are unique to each clinician. Visit individual  pages to learn more and for direct contact information. We strive to get back to new clients quickly. Please allow 24-48 hours to respond to an inquiry as we answer all phone calls and emails ourselves.

 Emily Heird. Adult therapy. Collaborative Divorce. Divorce mediation.

Emily Heird, LPC/MHSP

Emily founded Knoxville Counseling Services, PLLC in 2015 and serves as President and CEO.  She is a Licensed Professional Counselor and Collaborative Divorce Coach. She received her Bachelor of Science degree from the College of William & Mary, and her Master of Science in Counseling and Counselor Education from Indiana University in 2010.  Emily has been providing counseling services to individuals and families in Knoxville since 2011. 

Emily specializes in adult individual therapy, couples therapy, and divorce services.  Emily is passionate and energetic and assists her clients in taking steps towards making positive, long-lasting changes in their life.  Emily's goal is to help clients live up to their fullest potential by offering a safe therapeutic environment and belief in a client's inner resources to make desired changes.  Emily takes an integrative strengths-based approach to counseling, incorporating techniques from many approaches including Cognitive Behavioral Therapy (CBT), positive psychology, mindfulness, and solution-focused. We collaborate to find what approach best fit your needs. 

When helping clients through the divorce process, either through a Collaborative Divorce, or divorce mediation services, she aims to help the adults and children navigate the process in a manner that preserves dignity and respect, with the goal to maintain amicable relationships post-divorce. Please visit Divorce Services to learn more.

Emily can be reached at or 865-776-0667.

 Courtney Brandon. Child therapy. Play therapy. Adolescents.

Courtney Brandon, LPC/MHSP

Courtney is a licensed professional counselor in the state of Tennessee. She received her Bachelor of Arts degree from the University of Tennessee, and her Master of Education degree from Lincoln Memorial University in 2013. She has worked with children, adolescents and families in conflict or with behavioral and emotional issues since 2006 in a variety of clinical and advocate roles. Courtney joined KCS in 2015 and is the Vice President and Director of Business Operations. Prior to private practice, she was a child and family therapist at a community agency and worked primarily with children and families with a history of trauma, abuse and separation. She also served as the facility director of the agency and was responsible for both clinical oversight and day-to-day business operations.

Courtney has a passion for working with children, adolescents, young adults and parents. She understands the importance of supporting the entire family system when embarking on the path to well-being. Each client and family are unique, and one of the most important parts of our work together will be building a trusting therapeutic relationship in which she works to understand my clients and their specific concerns. She take a collaborative, strengths based approach to counseling and incorporates her experience with Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Family Systems Therapy to teach clients new skills and offer insights into current patterns of thoughts and behaviors.  In her work with children and adolescents, she uses play and artistic expression as a way to facilitate greater self awareness and growth.

Courtney can be reached at or 865-621-4044.


 Connie Crossley. Adult therapy. EMDR. DBT. Autism. Family therapy.

Connie Crossley, LMFT

Connie is a licensed marriage and family therapist who specializes in working with children and adolescents, family conflict, individuals involved in the foster care system, autism spectrum disorders, marriage counseling and pre-martial counseling.  Connie offers individual and family counseling.  Connie has a long history of providing services in the residential setting and community settings.  She  has advanced training in DBT, TF-CBT, and EMDR.  She welcomes clients who struggle with everyday stressors, poor impulse control, depression, anxiety and relationship/family conflict.  

Connie is also available to provide supervision for other clinicians working toward LMFT licensure.

Connie can be reached at or 423-312-6365.

 Amy Skinner. Gender transitioning counseling. College counseling. Licensure supervision.

Dr. Amy Skinner, LPC/MHSP

Amy is a Licensed Professional Counselor in the state of Tennessee and an Approved Clinical Supervisor. She received her Bachelors degree from the University of Alabama and her Masters and PhD from Mississippi State University. She has been a director of a counseling center, a rehabilitation counselor, and she trained counselors at the University of Tennessee as a tenured professor for 16 years. She has been in the counseling field for over 23 years, providing services to students and adults. 

Amy specializes in individual therapy tailored to her client's unique concerns. She believes everyone has within themselves the capacity for growth and healing and she strives to provide a safe place for you to find your strengths and possibilities. She has had specific success in anxiety and depression management; mental health/wellness management; issues specific to women in transition; disability adjustment; and high school and college student transition and career issues. Her primary approach is is to borrow from several different theories to meet her client's needs, but she often draws techniques from cognitive-behavioral therapies, Acceptance and Commitment Therapy, and solution-focused therapies. 

Amy is also available to provide supervision for other clinicians working toward state licensure.

Amy can be reached at or 865-258-8297.