Knoxville Counseling Services, PLLC is conveniently located near the intersection of Pellissippi Parkway and Kingston Pike in west Knoxville. We are a group of independent clinicians dedicated to working with you and your family in order to improve your emotional health, your relationships, and your lives. 

We provide a variety of services for children, adolescents, and adults. We understand that many people have anxiety about seeking counseling services, but we strive to make this process as welcoming and encouraging as possible. We look forward to getting to know you and helping you on your journey to change! 

Please note that office hours, fee structures, insurances accepted, and specialties are unique to each clinician. Visit individual pages to learn more and for direct contact information. We strive to get back to new clients quickly. Please allow 24-48 hours to respond to an inquiry as we answer all phone calls and emails ourselves.

 Emily Heird. Adult therapy. Collaborative Divorce. Divorce mediation.

Emily Heird, LPC/MHSP

Emily founded Knoxville Counseling Services, PLLC in 2015 and serves as President and CEO.  She is a Licensed Professional Counselor and Collaborative Divorce Coach. She received her Bachelor of Science in Psychology  from the College of William & Mary, and her Master of Education. in Counseling and Counselor Education from Indiana University.  Emily has been providing counseling services to individuals and families in Knoxville since 2011. 

Emily specializes in adult individual therapy, couples therapy, and divorce services.  Please click on More Details to learn about office hours, fees, insurances accepted and to contact Emily.

 Courtney Brandon. Child therapy. Play therapy. Adolescents.

Courtney Brandon, LPC/MHSP

Courtney is a licensed professional counselor in the state of Tennessee. She received her Bachelor of Arts degree from the University of Tennessee, and her Master of Education degree from Lincoln Memorial University in 2013. She has worked with children, adolescents and families in conflict or with behavioral and emotional issues since 2006 in a variety of clinical and advocate roles. Courtney joined KCS in 2016 and is the Vice President and Director of Business Operations. Prior to private practice, she was a child and family therapist at a community agency and worked primarily with children and families with a history of trauma, abuse and separation. She also served as the facility director of the agency and was responsible for both clinical oversight and day-to-day business operations.

Courtney has a passion for working with children, adolescents, young adults and parents. She understands the importance of supporting the entire family system when embarking on the path to well-being. Each client and family are unique, and one of the most important parts of our work together will be building a trusting therapeutic relationship in which she works to understand my clients and their specific concerns. She take a collaborative, strengths based approach to counseling and incorporates her experience with Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Family Systems Therapy to teach clients new skills and offer insights into current patterns of thoughts and behaviors.  In her work with children and adolescents, she uses play and artistic expression as a way to facilitate greater self awareness and growth.

Courtney can be reached at courtney@knoxvillecounselingservices.com or 865-621-4044.


 Connie Crossley. Adult therapy. EMDR. DBT. Autism. Family therapy.

Connie Crossley, LMFT

Connie is a Licensed Marriage and Family Therapist.  She graduated with her an undergraduate degree in Sociology from the University of Tennessee.  She briefly worked for the Department of Children services as an investigator before furthering her education at Southern Seminary in Louisville, KY.  She received her Master of Arts in Christian Counseling from Southern and then pursued a license in Marriage and Family Therapy.  Connie has been practicing in the field since 2006. She has served in numerous capacities including Clinical Director for residential units, Clinical Supervisor and Program Director for community based programs and Diagnostic Counselor in the school system.  

Connie specializes in working with adults who are experiencing grief and loss, anxiety, depression, and those who are seeking marital or pre-marital counseling.  She also works with children and their families, including children who have disabilities and are on the Autism Spectrum.

Connie has received specialized training in DBT, Trauma Focused CBT, and EMDR.  She often incorporates mindfulness into her sessions.

Connie is also available to provide supervision for other clinicians working toward LMFT licensure.

Connie can be reached at connie@knoxvillecounselingservices.com or 423-312-6365.

 Amy Skinner. Gender transitioning counseling. College counseling. Licensure supervision.

Dr. Amy Skinner, LPC/MHSP

Amy is a Licensed Professional Counselor in the state of Tennessee and an Approved Clinical Supervisor. She received her Bachelors degree from the University of Alabama and her Masters and PhD from Mississippi State University. She has been a director of a counseling center, a rehabilitation counselor, and she trained counselors at the University of Tennessee as a tenured professor for 16 years. She has been in the counseling field for over 23 years, providing services to students and adults. 

Amy specializes in individual therapy tailored to her client's unique concerns. She believes everyone has within themselves the capacity for growth and healing and she strives to provide a safe place for you to find your strengths and possibilities. She has had specific success in anxiety and depression management; mental health/wellness management; issues specific to women in transition; disability adjustment; and high school and college student transition and career issues. Her primary approach is is to borrow from several different theories to meet her client's needs, but she often draws techniques from cognitive-behavioral therapies, Acceptance and Commitment Therapy, and solution-focused therapies. 

Amy is also available to provide supervision for other clinicians working toward state licensure.

Amy can be reached at amy@knoxvillecounselingservices.com or 865-258-8297.